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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A pop-up window will show up. It contains comprehensive information about all the actions that you can carry out on the given page. Each context menu opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide library of instructional videos illustrating how to use our Control Panel. They're meant for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't find the solution you searching for, have a glimpse at our extensive FAQ section, which includes questions asked by real clients and offers practical solutions. We constantly "revamp" our FAQ section with new Q&A's so as to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ section either, you can touch base with our fantastic team of technical support engineers available 24/7 and ready to help you with any question. Each trouble ticket you submit will be replied to in less than one hour (the average ticket response time is about twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 117322

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com

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